If I have a logo, do I have to pay art prep fees?
Not if you provide us with a file format that we can read.

What programs do you work with?
We work with Adobe Photoshop, Adobe Illustrator file formats or Corel Draw.

Do I have other options for providing you with artwork?
Yes, you can provide us with camera-ready art to reduce costs.

What is camera-ready art?
It's a clean laser printout or clean copy in black and white form. You must have it close to the size you want it to appear on your product. It would be best to speak with one of our graphic artists to ensure it
is camera-ready.

What if I don't have my own logo or artwork?
Our skilled graphic artists will work with to develop a design that reflects your message.

Embroidery

Do you require a minimum number of items on orders?
No.  But it is cost effective to have at least two items with the same logo

Will having my artwork on disk prevent me from paying a digitizing fee?
No, digitizing for embroidery is different from camera-ready art. Digitizing involves a process where a file communicates with the embroidery machine and relays detailed information on where to place the stitch and what color to use.

Is there a digitizing fee on reorders?
No, as long as its the same design.  

Screenprinting

What is a screen setup?
It is the process of taking your design and exposing it onto a screen. Then you use a squeegee to pass the ink through to the garment. Separate screens are used for each color.

Is there an ink change fee?
Yes, each additional color on a design requires new ink and screens.

What is flash cure?
Flash cure occurs when applying light colored ink onto darker fabrics. This requires a second push of the squeegee and a "flash" dry before the final drying process.

Who owns the screen when my job is completed?
We do. The setup fee pays for the prep fee and the cleaning of the screen after the job is done.

Is there a screen setup fee on reorders?
Yes.

Is there a minimum order requirement?
We require a dozen items per color in your design.

Other 

Will you print or embroider on items I provide?
Yes, at a premium.